Manatee County Utilities is pleased to offer new and exciting enhancements to the customer experience, including an all-new billing system, customer self-service (CSS) portal, updated bill design, and new phone number for making payments via our automated phone system.
To sign up for Customer Self-Service (CSS), all customers were sent a welcome letter. This welcome letter included:
- Your new account number; and
- A customer self-service code, which is required to create your new profile when logging in for the first time
If you did not receive a welcome letter, your new account number and customer self-service code will also be included on all future billing statements.
Once your customer self-service (CSS) profile is created, you will be able to make a payment and set up recurring payments, access consumption history, and more.
- If you currently have recurring payments or a bank draft, you will need to set up a new payment schedule.
- Please note that Manatee County Government has implemented a procedural change and will no longer be absorbing the transaction fees for customer credit card payments. However, paying via Checking or Savings accounts will remain free of cost to customers.
Please email us your questions at [email protected]. Don't forget to include your service address or account number.